Shipping policy

Shipping Policy

We currently ship from the United Kingdom.

UK Delivery

UK Standard Delivery: £4.99 for orders between £0.00 and £49.99.
Free UK Shipping: available on orders of £50.00 and over.
UK Express Delivery: £6.99.

Delivery times are estimates and may vary depending on the courier, seasonal demand, and circumstances outside our control.

EU and International Delivery

We offer EU and selected international delivery.

EU Standard Delivery: £14.99.
International Standard Delivery: £23.99.

EU and international orders are shipped on a duties and taxes unpaid basis. This means that customs duties, import VAT, taxes, clearance fees, and carrier handling fees are not included at checkout and remain the responsibility of the customer upon delivery.

Hygla is not responsible for delays caused by customs, import checks, local regulations, or charges applied by the destination country.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Order Processing

Orders are usually processed within 2–4 business days, excluding weekends and UK bank holidays.

If there are any delays, we will contact you using the email address provided at checkout.