Terms of service

Terms of Service

These Terms of Service apply to all purchases made through our online store.

By placing an order with Hygla, you agree to these Terms of Service, our Refund and Returns Policy, Shipping Policy, Privacy Policy, and any other policies made available on our website.

1. About Us

Hygla is an online store offering tea and botanical blends.

For customer support, order queries, returns, or general enquiries, please contact us at:

Email: hello@wehygla.com

2. Products

We sell tea and botanical blends for personal use.

We aim to describe our products as accurately as possible, including ingredients, product size, and general product information.

Product images are for illustrative purposes only. Packaging, colour, appearance, and presentation may vary slightly.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Ingredients, Allergens, and Suitability

Please read all product descriptions, ingredient lists, and allergen information carefully before purchasing or consuming our products.

Our products may be packed or handled in environments where allergens may be present.

If you have allergies, intolerances, are pregnant, breastfeeding, taking medication, or have a medical condition, please seek professional advice before consuming herbal or botanical products.

You are responsible for checking whether a product is suitable for you before purchase and use.

4. Orders

When you place an order, you will receive an order confirmation email.

Your order is accepted only once payment has been received and the order has been confirmed.

We reserve the right to refuse or cancel an order where necessary, including but not limited to pricing errors, stock issues, suspected fraud, incorrect address details, or restrictions affecting delivery to your location.

5. Pricing and Payment

All prices are displayed in GBP unless otherwise stated or converted by Shopify based on your location.

We accept the payment methods made available at checkout, including card payments, Shopify Payments, and PayPal where available.

Payment must be received in full before your order is processed.

We reserve the right to change our prices at any time.

6. Delivery

We ship from the United Kingdom.

Delivery options, prices, and estimated delivery times are shown at checkout and/or in our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, incorrect address details, local import processes, weather, strikes, or circumstances outside our reasonable control.

7. EU and International Orders

EU and international orders are shipped on a duties and taxes unpaid basis.

This means that customs duties, import VAT, taxes, clearance fees, and carrier handling fees are not included at checkout and remain the responsibility of the customer upon delivery.

Hygla is not responsible for customs delays, import restrictions, rejected parcels, or charges applied by the destination country.

If an international parcel is refused, unclaimed, delayed, or returned due to unpaid customs charges, incorrect address details, or local import restrictions, any refund will be considered only after the parcel has been returned to us and assessed.

Shipping costs and any charges deducted by carriers or customs authorities may not be refundable.

8. Cancellations, Returns, and Refunds

Your rights to cancel, return, or request a refund are set out in our Refund and Returns Policy.

Due to the nature of our products, opened, used, unsealed, or tampered-with tea products cannot be returned for hygiene and safety reasons unless they are faulty.

If your item arrives damaged, faulty, incorrect, or incomplete, please contact us as soon as possible at:

Email: hello@wehygla.com

9. Customer Responsibilities

You are responsible for providing accurate and complete order, delivery, and contact information.

You are responsible for ensuring that the products you order are permitted to be imported into your country where applicable.

You are responsible for reading all ingredients, allergen information, product descriptions, and usage guidance before purchase and consumption.

10. Intellectual Property

All content on our website and online store, including text, images, graphics, branding, logos, product names, photography, and design elements, belongs to Hygla or is used with permission.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our written consent.

11. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Hygla is not responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Our total liability for any order shall not exceed the amount paid by you for that order.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

Please read our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website and/or at checkout.